A few months ago, a new mail tracking app was announced by the US Postal Service.
The company behind it, Mailtracker, claimed to have “unprecedented customer service, which has been met with a resounding ‘yes!'”
The app promised to deliver mail to you by “tracking your packages from your inbox to your mailbox, eliminating the risk of lost or damaged mail.”
However, in the time since, the app has fallen short of the promise.
In a post on the Mailtrader forum, MailTracker CEO Chris Pascucci explained that the service was “coming off of a very hard year for us,” but that “we have the necessary technology, and the ability to make great improvements.”
While he did not say when the service would be fully launched, he did say that “this is an important milestone in the evolution of Mailtrider and it’s important to us to ensure that we have the right platform for the right customers.”
“We have the capability to improve the service in the future,” he added, “but right now we’re focused on delivering the best experience for our users.”
In the end, Mailtrackers problems with customer service are a sign that the app is on the verge of being completely abandoned.
This is particularly important, because the platform has received a lot of criticism in recent months.
A lot of people have expressed dissatisfaction with the service, and some have even taken to the company’s forum to express their frustration.
In one recent thread, a user named “ThePigPen” wrote: I’m really fed up with the delivery times on my mailbox.
It’s about 9 days and 3 hours, not counting the 3-hour waiting time.
This app should have an option to deliver to me after 7 days, it should have a timer to tell you when you can expect the delivery to happen, it would have been better if it would send a notification when the package has arrived.
It would have also been better to have a notification at the end of the delivery, to let people know when the mail is about to be delivered, or even to show the amount of mail in the mailbox.
As it stands now, it’s frustrating to see the delivery time to my mailbox being pushed out so quickly and the package being delivered at a time when there are many more people to deal with.
A number of users also have voiced their disappointment with Mailtracker’s new customer service approach.
“The service is just not up to snuff,” wrote user “Savage_Wolves” in a thread titled “Why I can’t use this service anymore.”
“Mailtracker is not a customer service service tool,” another user wrote.
“Mailtrackers service is not consistent with the promise of ‘the best mail tracking service for the USPS,'” added another user.
In the comments section of that thread, users expressed frustration at the fact that “MailTracker has become a marketing tool, which is what they were supposed to be.
The problem is, they don’t deliver anything.”
A few days ago, MailTracker announced that it had launched a new service called “MailTrackers Premium” which offers better customer service.
In an announcement post, the company promised that the new service would “help customers find their missing packages faster.”
In response to the Mailtrack users complaints, Pascucci claimed that “there are things we can improve on, but it is not going to be the end result of Mailtrack.
Mailtracer will continue to be a customer-centric product with a great customer experience.”
This is a sentiment echoed by the community, who are now looking for a better option.
One user, “Loki_The_Mule,” who previously complained about the service to Pascucucci, is now saying that the company “should really be the best mailtracker you can get.”
While it is still unclear what the future holds for Mailtraders service, it is clear that the problems with the platform have reached a critical mass.
It has become clear that a major redesign is not in the cards for the Mailtracking platform, and this has prompted users to ask whether the platform will ever be truly discontinued.
This question is certainly worth asking, because Mailtrackers failure to deliver the service on time is an ominous sign for the company and its future.